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White wine spilled on the jacket of my best suit. It doesn’t show because I immediately mopped it up. Should I worry about a spot?
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You should note any spills on fabrics before the garment is cleaned professionally. For example, if not pre-spotted, sugar residue will darken (caramelize) when heat is applied at pressing. The more information you can provide, the better your suit will look after cleaning and pressing.
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I have a 100% cotton shirt with a stains in the arm pits. I do perspire but I also use antiperspirant. What is causing the sweat rings?
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The cellulose in all-cotton fabrics is prone to weakening by the chemicals found in antiperspirants. Also, sweat itself can damage clothes
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I have a stain on my favorite skirt. It was cleaned but the stain didn’t come out.
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You may bring the skirt back to us and ask for spot treatment and redo. If you know the cause of the stain (wine, ink, etc.) that information will be helpful in the spotting process. Once a stain has been "set" with heat, we cannot guarantee complete removal and may ask you to sign a customer-consent form. In this case, calling attention to the stained area before cleaning probably would have prevented the discoloration.
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Why do spots sometimes show up after dry cleaning that weren’t visible before?
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One of the drycleaner’s worst enemies is the "invisible stain" like spray from grapefruit, hair spray or perfume. These stains surface after dry cleaning and become very visible after processing. It is actually the heat associated with the dry cleaning cycle or pressing that makes the stains visible. Dry cleaning itself will not remove these and depending on the material, some can be removed by a technician. Some may never be removed. If you know of any such invisible stains, please point them out so that we may pretreat the stain before dry cleaning.
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What is the best way to remove stains?
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Dry cleaners use complex procedures and special stain removal chemicals to remove stains. Stains are divided into two major categories: solvent-soluble stains and water-soluble stains. Different stains require different treatments and our stain removal technicians are trained to administer.
There are some stains that cannot be removed after contact with select fabrics. Many factors affect our ability to remove stains, such as age, temperature and consumer’s past attempts to wash or remove the stain.
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How can you ensure easy stain removal?
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Get the garment to your dry cleaner as quickly as possible. Be sure to explain specifically the caused of the stain. Dry cleaners use different methods to fight different stains and knowing the specifics will help achieve optimal results. Spot removal is not guaranteed but we will always do our best!
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