Giant Eagle - Policies

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Accu-Scan Policy

If the charge price of a product appears on your register tape at an amount higher than the displayed, posted or advertised price, you will receive the first improperly scanned item free.

You will then be charged the lower price for any additional items of the same product in the order. This does not include items prohibited by law (currently alcohol, tobacco and milk).

If you have any questions or comments, please call 1-888-SCAN-SCP (1-888-722-6727).

NOTE: Giant Eagle^® reserves the right to limit to one (1) the number of items given away for free under the Accu-Scan policy when multiple varieties of an item is included in an order.

Giant Eagle Advantage Card^® Check Cashing Policy

By presenting a check for cash or payment, you agree to these terms:

A customer may apply for a Giant Eagle Advantage Card^® at the Customer Service desk. A valid driver's license, state photo ID or military photo ID is required to activate check cashing privileges on a customer's new or existing Giant Eagle Advantage Card^®. Giant Eagle^® reserves the right to request additional photo identification for any check transaction.
Checks must be signed or endorsed by the card holder in the presence of an authorized Giant Eagle^® employee. The name on the check must agree with a name on the Giant Eagle Advantage Card^® account. Starter or counter checks must be approved by the Front-End or Store Leader. Personal checks are not accepted for purchase of wire transfers, money orders, lottery tickets or VISA reloadable products.
A third-party check verification company may be used to approve check transactions.
Personal checks are accepted at checkout lanes or the Customer Service Desk with presentment of your valid Giant Eagle Advantage Card^® having personal check cashing privileges. Personal checks payable to Giant Eagle^® are accepted at a checkout lane register for the purchase amount or an amount over the purchase with cash back not to exceed $30.00. Cash-only personal checks may be cashed at the Customer Service Desk with a per check limit of $30.00; a valid photo ID is required.
Payroll and Government checks are accepted via the Paycheck Secure Check Cashing System. Your valid Giant Eagle Advantage Card^® with payroll or government check cashing is required to cash a payroll or government check. A check cashing service fee will be charged for all payroll and government checks (excluding child support checks). Hand-written payroll checks must be approved by the store manager.
U.S. Traveler's Checks are accepted up to a $100 limit. All Traveler's Checks must be signed in the presence of a Giant Eagle^® employee. A valid driver's license, state photo ID or military photo ID is required.
Giant Eagle^® does not cash non-GE money orders, tax refund checks, insurance checks, foreign traveler's checks or gift checks (cheques). Giant Eagle^® money orders can only be redeemed at the store location where purchased. Proof of purchase (money order stub or receipt) is required. A valid photo ID and Giant Eagle Advantage Card^® must also be presented.
Giant Eagle^® reserves the right to limit the number and dollar amount of check transactions daily (twenty-four hour rolling time frame) and weekly (seven day rolling time frame).
- Daily and weekly limits apply to all your check transactions regardless of how many different Giant Eagle locations you frequent.
- These check limits do not include ATM or debit card transactions on the same checking account.

FEES, PENALTIES & WIC

Return Check Fees will be charged per store location as follows: $30.00 in Pennsylvania and Ohio, $25.00 in West Virginia, $35.00 in Maryland. Your bank may charge additional fees.
Maximum penalties (subject to law) may be imposed for each returned check that remains unpaid thirty (30) days after its return. Failure to reimburse Giant Eagle^® for a returned check and fee within thirty days could result in the permanent revocation of your check cashing privileges.
If your check is returned unpaid for insufficient available funds, Giant Eagle^® or a collection agency may re-present your check to the bank electronically. Ordinarily, your paper check will not be provided to you with your bank statement, but you can get a copy from your financial institution. Giant Eagle^® or a collection agency may also electronically debit (withdraw) the Return Check Fees in paragraph IX above along with the face amount of the check, or at a later time, at its option.
A Giant Eagle Advantage Card^® is NOT required to cash WIC checks (in Pennsylvania, Maryland or West Virginia) or merchandise rebate checks.

Coupon Redemption Policy

Coupon Guidelines
Download our Coupon Redemption Policy here.

Giant Eagle^® is happy to redeem coupons. The following guidelines apply to all forms of coupons:

The coupon has a valid expiration date and has not expired.
One coupon per item(s) purchased as stated on the coupon with a maximum of 12 coupons per same 12 items purchased in a 24-hour period per Giant Eagle Advantage Card^® customer.
Coupon value cannot exceed the price of the item(s) purchased. If it does, we can only redeem up to the value of the item(s) purchased. (Excluding sales tax)
The original coupon must be presented. Photo copies will not be accepted.
Product(s) must be purchased in size and quantity specified on the coupon.
Stacking (combining electronic and paper coupons) of manufacturers’ coupons is prohibited.
Items must be purchased at the time of redemption.
Bottle caps are accepted for redemption as a store coupon with stated coupon guidelines.
If you forget to use your coupons at the time of purchase, we will accept them with your receipt and Giant Eagle Advantage Card^® up to 10 days beyond the date on the receipt.

eOffer™ Coupons (Electronic Coupons)

Coupons must be obtained from our Web site or approved third-party Web Sites (approved third-party Web Sites are listed on gianteagle.com/faq/eoffers).
eOffers™ must be clipped and loaded onto your Giant Eagle Advantage Card^® prior to redemption.
Not subject to doubling.

Printed Internet coupons

The coupon must be obtained from a legitimate site.
A maximum of two “like” coupons will be accepted.

Giant Eagle^® DOES NOT accept the following Printed Internet Coupons:

“FREE with no purchase necessary” and “Buy One Get One Free”.
We reserve the right to refuse any coupons that we believe to be photo copied, counterfeit or invalid for any other reason.
Any coupon with a value over $3 will not be accepted except where advertised by Giant Eagle^® for a specific promotion.

Check Out Coupons

Only coupons that say "redeemable at Giant Eagle^®" will be accepted.
Not subject to doubling.

Giant Eagle^® Coupons

Must have a Giant Eagle^®, GetGo^® or Market District^® logo on the coupon.
Not subject to doubling.

Double Coupons up to 99¢. Giant Eagle^® may choose to offer Double Coupons with a face value of 99¢ or less where applicable when the following guidelines are met:

Manufacturers’ coupons are doubled only with your Giant Eagle Advantage Card^®
Redeem any manufacturer’s coupon with a valid expiration date, worth up to and including the stated maximum amount clipped from newspapers, magazines or received by mail and we’ll double the savings. This offer applies only to manufacturer product “cents-off” coupons for items and sizes we carry.
This offer applies only to manufacturer product "cents-off" coupons for items and sizes we carry.
The doubled amount cannot exceed the value of the item purchased.
Coupons with a face value over 99¢ will be redeemed at face value only.
Cigarettes, tobacco and milk or any other items prohibited by law or the manufacturer are excluded.
Not valid on free coupons, eOffer™ coupons, checkout coupons or Giant Eagle^® coupons.

Policy may change without notice.

Digital Millennium Copyright Act

From time to time, we allow our users to upload content to areas of our site. We ask that our users not post anything that (1) is offensive; (2) goes against the spirit and intent of the Giant Eagle^® website (the “Site”) and (3) contains the intellectual property of anyone except the user who posted the content.

Digital Millennium Copyright Act.
Our policy is to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act (“DMCA”). Copyright-infringing materials found on the Site can be identified and removed via Giant Eagle’s^® DMCA compliance process listed below and you agree to comply with such process in the event you are involved in any claim of copyright infringement to which the DMCA may be applicable.

If you believe in good faith that a third party user of this Site has infringed your copyright(s), you can request that we take down the infringing material(s) by following the steps in this DMCA compliance process. Please note that we do not make any legal decisions about the validity of your claim.

When a clear and valid Notice is received pursuant to the guidelines set forth below, we will respond by either taking down the allegedly infringing content (“Allegedly Infringing Content”) or blocking access to it. We may contact the Notice provider to request additional information.

Under the DMCA, we are required to take reasonable steps to notify the entity who posted the Allegedly Infringing Content (“Alleged Infringer”). The Alleged Infringer is allowed under the law to send us a counter-notification as instructed below (“Counter-Notice”). On receiving a Counter-Notice, we may restore the Allegedly Infringing Content unless we receive notice from the original Notice provider that a legal action has been filed seeking a court order to restrain the Alleged Infringer from engaging in the allegedly infringing activity.

Notices and Counter-Notices are legal notices distinct from regular Site activities or communications. As such, they are not subject to Giant Eagle’s^® Privacy Policy. This means we may publish or share them with third parties at our discretion, and we may produce them pursuant to a legal discovery request. Anyone making a false or fraudulent Notice or Counter-Notice may be liable for damages under the DMCA, including costs and attorney’s fees. If you are unsure of whether certain material infringes your copyright, contact an attorney.

Filing a DMCA Notice
Please don’t abuse this system or use it for purposes other than those intended. If, however, you truly believe your work has been infringed, you should file a DMCA Notice. To file a DMCA Notice with Giant Eagle^®, you must send us a written letter by fax or regular mail only (not by email, except by prior agreement). We reserve the right to ignore a Notice that is not in compliance with the DMCA.

Your Notice must:

Identify specifically the copyrighted work(s) you believe has/have been infringed (for example, “My copyrighted work is an image that appears at [list profile where material is located].”);
Identify the Content that you claim is infringing on your copyrighted work. You must provide information reasonably sufficient to enable us to locate the item on the Site. You should provide clear screenshots of the Allegedly Infringing Materials (this is for identification purposes only, not to “prove” your claims). The information provided should be as detailed as possible;
Provide information sufficient to permit us to contact you directly: your name, street address, telephone number, and email (if available);
If possible, provide information sufficient to permit us to notify the Alleged Infringer (email address preferred);
Include the following statement: “I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.”;
Include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”;
The Notice must be signed;
The Notice must be sent to our DMCA designated agent at the following address:

^®

DMCA@gianteagle.com

Filing a Counter-Notice
If your material has been removed or blocked by us as a result of a DMCA Notice, you may send us a Counter-Notice pursuant to Sections 512(g)(2) and (3) of the DMCA asking for the Allegedly Infringing Material to be restored. To file a DMCA Counter-Notice with us, you must send us a written letter by fax or regular mail only (not by email, except by prior agreement).

When we receive the Counter-Notice, we will send a copy of the Counter-Notice to the party who originally requested the removal of the Allegedly Infringing Material and we will reinstate the Allegedly Infringing Material, unless that party obtains a court order supporting removal of the Allegedly Infringing Material. We reserve the right to ignore a Counter-Notice that is not in compliance with the DMCA.

Your Counter-Notice must:

Describe and list all material(s) that were removed by Giant Eagle^® and the location at which the material(s) appeared before it/they was/were removed. Please provide the specific profile or other unique identifying information so that we may have reasonably sufficient information to identify the item(s). The information provided should be as detailed as possible;
Provide your name, address, telephone number and email address (if available);
State that you consent to the jurisdiction of the U.S. Federal District Court for the judicial district in which your address is located (or Western District of Pennsylvania if your address is outside of the United States);
State that you will accept service of process from the person (or an agent of such person) who provided the DMCA Notice to us.
Include the following statement: “I swear under penalty of perjury, that I have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.”
The Counter-Notice must be signed.
The Counter-Notice must be sent to our designated DMCA designated agent at the following address:

^®

DMCA@gianteagle.com

Giant Eagle^® Brand Quality Guarantee

As with any purchase from the family of Giant Eagle^® brands, if you aren't 100% satisfied with your purchase, we'll give you double your money back.

Replacement and Returns Policy

Giant Eagle^® is pleased to offer our customers the finest products. If for any reason, you are not completely satisfied, you may return any product.

Upon return of the item, the following guidelines apply:

Giant Eagle^® will gladly replace any unsatisfactory product

If a refund rather than a replacement is requested:

Cash refund will be given on items under $5
Items over $5:

Require either a register receipt or the Giant Eagle Advantage Card^® that was used for the purchase
Will receive a refund in the same form as payment was made

If no receipt or Giant Eagle Advantage Card^® used for the purchase is available:

For purchases over $5, refunds will be offered in the form of a Giant Eagle^® gift card. Customer ID may be required.
For purchases over $25, refunds will be offered at the discretion of store management in the form of a Giant Eagle^® gift card. Customer ID may be required

Our Own Brand products are 100% guaranteed or double your money back. (same guidelines as above apply)
Refunds cannot be given on retailer gift card, phone cards, cigarettes or any other item where refund is not permitted under applicable law.