Accessibility Policy

Giant Eagle is passionate about providing great service to our customers. We are fully committed to understanding the needs of our diverse customers and making sure our services and content are accessible to customers of all abilities, therefore we take an active role in continually working towards meeting and exceeding industry standards for in-store and digital accessibility.

Accessibility at Giant Eagle

We make every effort to meet World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0 (WCAG 2.0) on our websites and mobile apps.

Here are some of the ways that we are making our websites and mobile apps more accessible:

  • Appropriate Color Contrast
  • Accessible to Screen Readers
  • Full Keyboard Access
  • Image Description and Video Transcription

As we develop new websites, apps and other digital properties, we design with accessibility standards in mind and verify accessibility through testing. Please be aware that efforts towards implementing fully accessible solutions are ongoing as we work to meet WCAG 2.0 guidelines over time.

We are reviewing all our technology and looking for ways to improve access for our customers. If you encounter a webpage, mobile app or other technology that you have trouble using, please fill out our Contact Form or call Customer Care at 1-800-553-2324 or 1-866-620-0216 for Indianapolis Customers. If you do encounter an accessibility issue, please provide as much detail as possible about your situation and the problem encountered, so that we can work towards a solution together.