Frequently Asked Questions
What are the benefits of having a Giant Eagle Advantage Card?
With the Giant Eagle Advantage Card you can:
- Earn perks! Just scan your card at the register and earn perks with every purchase you make.*
- Redeem your perks for savings on gas, groceries or free food and drinks at GetGo. You choose how you want to save!
- Sign up to get emails and we’ll send you exclusive deals, weekly sales and more!
- Load special offers and eCoupons from the Giant Eagle app or website right to your Advantage Card for even more saving when you check out.
- Save on events, family fun, museums and more with our community savings rewards.
- Link your Advantage Card to your checking account to pay and save on fuel at GetGo with Advantage Pay!
… And much more!
How can I get a Giant Eagle Advantage Card?
Visit the Customer Service desk at your neighborhood Giant Eagle or Market District and they’ll give you a new Advantage Card you can use to start earning perks immediately! You can also get a new Advantage Card at any GetGo.
Then go to fuelperksplus.com to enroll the card under your name so you can begin to redeem the rewards you earn.
What should I do if my Giant Eagle Advantage Card is lost, stolen or damaged?
Call Customer Care at 1-800-553-2324, Monday — Friday, 8 a.m. — 8 p.m.
What if I don’t have access to a computer to enroll my Advantage Card?
We would be happy to help you enroll your Advantage Card at the service desk of your local Giant Eagle or Market district. Or, you can call Customer Care at 1-800-553-2324 Monday — Friday, 8 a.m. — 8 p.m, for assistance.
Is my Giant Eagle Advantage Card accepted by Market District or GetGo stores?
Of course! Scan your card with every purchase at Market District or GetGo to receive savings and earn perks. And, don’t forget to scan your Advantage Card at the pump to earn and redeem your perks on gas!
I’ve seen the new Advantage Cards. If I already have an Advantage Card, should I go get a new one?
Both versions of the card work exactly the same, so there’s no benefit to getting a new card if you already have one.
What’s different about the new Advantage Card?
Our Advantage Card got a new look! We also changed our enrollment process so a customer can get an Advantage Card they can begin using immediately and then enroll easily online.
How do I review my perks?
Download the Giant Eagle app for iPhone® and Android™ and click on View Details at the top of the screen to see your perk rewards, how much you can save on groceries or fuel, and the purchase amount needed to earn your next discounts. You can also find your perk savings on your receipts.
Or, log in to your Giant Eagle account. Your balance will display in the right column. Click on your account to view your review your savings statements. You can also find your shopping history, clipped eCoupons, expiration information and more.
Who can I call with questions about my Giant Eagle Advantage Card?
For any questions concerning your card, call Customer Care at 1-800-553-2324. Our representatives are available to help you Monday — Friday 8 a.m. — 8 p.m.
*Restrictions and exclusions apply. See full Terms and Conditions at https://shop.gianteagle.com/account/rewards
**Advantage Cards must be enrolled at fuelperksplus.com to redeem perks.
Giant Eagle welcomes motivated, success-oriented people to join our team. Our 32,000+ Team Members serve our customers at one of our more than 300 supermarkets and convenience store properties as well as at our Corporate offices near Pittsburgh, PA.
How do I apply for a position?
You can apply for all open jobs online at Giant Eagle Careers. Search for positions based on your criteria, click on the job details, and click on the Apply Now button to submit your application. You’ll need to create an account to apply for any position.
Where can I find information on employment?
For a complete listing of career opportunities at Giant Eagle, Giant Eagle Express, Curbside Express, GetGo, Market District, and Pharmacy stores, visit Giant Eagle Careers and click on the Career Opportunities tab.
Giant Eagle and Market District replacement & return policy
Giant Eagle and Market District are pleased to offer our guest’s the finest products. If for any reason you are not completely satisfied, you may return any product. Upon return of the item, the following guidelines apply:
- We will gladly replace any unsatisfactory product.
- If a refund, rather than a product replacement is requested:
- A cash refund will be given on items under $5.
- Items over $5:
- Require either a register receipt or the Giant Eagle Advantage Card® that was used for the purchase.
- The guest will receive a refund in the same form of payment that was made.
- If a receipt is not available or Giant Eagle Advantage Card is not used.
- For purchases over $5, refunds will be offered in the form of a Giant Eagle or Market District gift card. Guest ID may be required.
- For purchases over $25, refunds will be offered at the discretion of store management in the form of a Giant Eagle or Market District gift card. Guest ID may be required.
- Giant Eagle, Market District and Nature’s Basket products are 100% guaranteed or double your money back.
- (same guidelines as above apply)
- Refunds are excluded on retailer gift cards, phone cards, cigarettes or any other item where a refund is not permitted under applicable law.
- Our Price Accuracy Policy and the issuing of rainchecks are still temporarily suspended.
Please note: Above policies are subject to change without prior notice.
Price Accuracy Policy
Giant Eagle is committed to providing customers with high quality foods at a great value. At all times we strive to give customers clear, accurate information related to the pricing of items in our stores. Should customers experience a discrepancy between an advertised price and what they are charged, we have solutions that ensure positive outcomes for our customers:
At Giant Eagle and Market District Locations
If the price of a product purchased in any Giant Eagle or Market District store appears on your receipt at an amount higher than the displayed, posted or advertised price, you will receive the first improperly scanned item free. You will then be charged the lower price for any additional items of the same product purchased in your transaction.
Giant Eagle, Inc. reserves the right to limit to one (1) the number of items given away for free under the price accuracy policy when multiple varieties of an item are included in an order and up to a maximum of $25. For items more than $25 in value, a customer will receive the item at the lower displayed price less $25.
At GetGo Cafe and Market Locations
If the price of a product purchased in any GetGo location appears on your receipt at an amount higher than the displayed, posted or advertised price, you will receive all improperly scanned items at the lower price.
This policy does not include items prohibited by law, including, but not limited to milk in Pennsylvania and alcohol and tobacco in all markets.
Questions?
If you have any questions or comments related to this policy, please call
Giant Eagle Customer Care at
1-800-553-2324.
Coupon Redemption Policy
All Giant Eagle® locations are happy to redeem coupons. The following guidelines apply to ALL forms of coupons:
- The coupon has a valid expiration date and has not expired.
- Limit one coupon per item purchased (store coupon, manufacturer’s coupon, or eCoupons).
- A maximum of five (5) like coupons per customer will be accepted in a 24-hour period. Like coupons are determined by value and item featured on the coupon and must be purchased in size and quantity specified.
- Coupon value cannot exceed the price of the item(s) purchased. If the value of the coupon exceeds the price of the item, the coupon will not be accepted.
- If a manufacturer’s coupon has a more restrictive limit than our policy, the more restrictive limit will apply.
- Coupons are valid for one time use and are limited to redemption from inventory currently on-hand at the store location.
- The original coupon must be presented. We reserve the right to refuse any coupons that we believe to be photocopied, counterfeit or invalid for any other reason.
- Transactions with more than twenty (20) coupons will not be accepted through self-checkouts and Scan, Pay & Go checkout, they must go through a cashier.
- If you forget to use your coupons at the time of purchase, and coupons have not expired, we will accept them with your Advantage Card up to ten (10) days beyond the date on the receipt.
- Bottle caps are accepted for redemption as a store coupon with stated coupon guidelines.
- Competitor coupons are not accepted.*
Additional guidelines apply for the following forms of coupons:
- eCoupons (Electronic Coupons)
- Coupons must be obtained from our website.
- eCoupons must be clipped and loaded onto your Giant Eagle Advantage Card® prior to redemption.
- Not subject to doubling.
- Cannot be combined with manufacturer or store paper coupons.
- Printed Internet coupons
- The coupon must be obtained from a legitimate site.
- A maximum of two like coupons will be accepted per customer, per 24-hour period.
- Giant Eagle DOES NOT accept the following Printed Internet Coupons:
- "FREE with no purchase necessary" and "Buy One Get One Free."
- Any coupon with a value over $3 will not be accepted except where advertised by Giant Eagle for a specific promotion.
- Any coupon that appears to be modified, is unclear, distorted or does not scan.
- Checkout Coupons (Catalina Coupons)
- Catalina coupons are not accepted at GetGo locations.
- Not subject to doubling.
- Giant Eagle Store Coupons
- Must have a Giant Eagle, Market District®, Market District Express or GetGo logo on the coupon.
- Not subject to doubling.
As of March 1, 2020, we no longer double manufacturer coupons.
We reserve the right to accept, decline or limit the use of any coupon(s) as well as the right to make temporary or permanent changes to this policy without notice.
Ordering
Is grocery delivery available?
Yes, both store pickup and home delivery service are available at select locations through the mobile app and web platform.
How do I cancel an order?
At this time to cancel an order you'll need to go to "My Account" select "Manage Orders".
How do I contact help if I have an issue?
Please reach out to us by contacting Customer Care at 1-800-553-2324 or 1-866-620-0216 (Indianapolis Customers) between Monday - Friday, 9 a.m. - 9 p.m.
Can I reorder from my past shopping history?
You may reorder from any orders placed on either the mobile app or web platform. Or you can order items purchased in-store or online (web or app) under the "Order Again" section of the app.
Do you have an accessibility site?
Our site is compatible with screen readers, if you have an issue, please contact us at 1-800-553-2324 or 1-866-620-0216 (Indianapolis Customers) between Monday - Friday, 9 a.m. - 9 p.m.
While we don’t have an accessibility site just yet, accessibility will be addressed in future versions.
What mobile devices are supported?
We support Android OS 5 and up & iOS 12 and up.
Can I scan a Giant Eagle Advantage Card with my grocery order?
You can easily link your existing Advantage Card or create a new card by visiting “My Account” on web or navigating to "My Perks" on the mobile app.
Payment and Pricing
Is there a minimum purchase requirement?
Yes. Giant Eagle Curbside Pickup & Delivery orders must exceed $35.
Is there a fee for placing an order?
Our Giant Eagle Curbside Pickup & Delivery service is FREE for pick-up orders and as low as $9.95 for delivery orders.
When do I pay for my order?
We require online payment for all Giant Eagle Curbside Pickup & Delivery orders.
What kinds of payment do you accept?
At this time, all orders must be paid for online using a credit card, debit card or EBT card. We also accept Giant Eagle-brand gift cards.
I’m placing an order for pickup next week. Why are the weekly ad prices not displayed on the website?
Depending on the time of your order placement and scheduled pickup or delivery, weekly ad prices may not be displayed online. However, upon receiving your order, your final order total will reflect the current weekly ad prices.
Is gratuity included in my Giant Eagle Curbside Pickup & Delivery order?
We bring groceries to you car as part of the ordering experience. While not required, you may leave a tip for your personal shopper or, if applicable, your delivery driver when you place the order. For pickup orders, you are also welcome to give cash tips at the time of pickup.
When will you charge my credit card?
Your card will be charged after we have completed shopping your order and confirmed any out of stocks and substitutions with you. This may take place before you arrive at the store for your pick up order, or before your delivery driver arrives for delivery orders.
What happens if I cancel my order, or if I can’t pick up my order?
Your card will not be charged if your order is cancelled, if you cannot pick up your order or if you can’t accept your delivery.
When will I see the final total of my order?
You will see your final order total when you pick up your items. The order total seen when paying online may be different from the final total due to out-of-stock items, variable weights or substitutions made during order fulfillment.
Can I save my credit card information in my account so I don’t have to re-enter it every time?
Yes, your credit card information is securely encrypted by our site. If you choose to save your credit card information to your account it will be available for use during your next shopping session.
Who can help me with questions about refunds or incorrect charges?
Please visit the Customer Service Desk in-store for assistance with refunds or incorrect charges. Or, call Customer Care at 1-800-553-2324.
I was logged out as I was trying to pay online.
We limit payment sessions to 10 minutes for security reasons. You will need to log in again to process your payment.
Will I get a receipt at pickup?
Yes, you will get a printed receipt or an eReceipt.
Can I use coupons on my order?
We accept digital coupons for orders. Paper coupons cannot be accepted at this time.
Are the prices the same as in the store?
Yes, Giant Eagle Curbside Pickup & Delivery prices are the same as in-store prices.
Will I earn perks on my Giant Eagle Curbside Pickup & Delivery order?
Yes, you will earn perks the same way you would on an in-store purchase. Visit the perks page for complete information on the perks program, including restrictions. Please be sure to link your Advantage Card to your account.
Grocery DELIVERY
Can I tell you exactly where to leave my order or provide other special instructions to the delivery team?
Yes. When you select delivery, there will be a space for you to add information you think may be helpful or necessary for delivery.
How can I change or cancel a delivery order that has been submitted?
If you need to cancel an order go to “My Account” and select “My Online Orders”. Find the order that you'd like to cancel and click Cancel Order. There is no fee for canceling an order.
If you’re no longer able to edit your order online, please call your Curbside location.
Can I change the delivery address?
Yes. When you are at the checkout page you can enter the delivery address of your choice.
Your delivery address must be within our delivery area. Please contact your store if you have any questions about delivery areas.
How are my groceries kept fresh through the delivery process?
Food safety and quality are our first priorities. Every effort is made throughout the selection and delivery process to keep your fresh and frozen products at an optimal and safe temperature from our door to yours. Perishable items are chosen and packed the day of delivery. Our personal shoppers are rigorously trained to handpick the highest quality, freshest products to fill your order.
Do I need to be home when my groceries are delivered?
If no one answers the door, the driver will contact you using the phone number associated with your order. If we cannot contact you, the Delivery driver will return the order to the store and you can contact us to reschedule delivery or pickup of your order.
Can alcohol and tobacco be delivered?
Alcohol delivery is available in select markets.
Can the driver bring the order into my home or put away my groceries?
For safety and liability reasons the drivers typically do not enter a residence for any reason. You may request that they enter. When requested, it’s at the driver’s discretion to enter or not.
Can I have gift cards delivered?
At this time we cannot deliver gift cards to your home. You can purchase gift cards on Curbside and pick up your order. E-gift cards can be ordered online.
Substitutions and Notes
If an item I ordered is unavailable, how are substitutions determined?
We highly encourage you to add your mobile phone number to your order so our personal shoppers can text with you while they are shopping your order. When you review your cart, there is a checkbox next to each item that you can use to allow your personal shopper to choose substitutions.
What happens if I am unsatisfied with a substituted product?
If you have chosen to allow substitutions, our personal shoppers will do their best to find an alternative for any items that are unavailable. If you are unsatisfied with any substitutions, please contact Customer Care at 1-800-553-2324 or 1-866-620-0216 (Indianapolis Customers) for assistance.
Can I give my Personal Shopper special instructions for my order?
Yes, you can add notes to your order including a note next to any item in your cart. You can also leave general comments or instructions in the Cart Summary on the Review Cart page.
What is Giant Eagle Ship to Home and how does it work?
Giant Eagle Ship to Home is an online ordering option that gives you access to thousands of products not available in your local Giant Eagle store that can be shipped directly to your home. Simply start shopping online at Grocery - Giant Eagle, choose your local store and select ‘Ship to Home’ within the ‘Ways to Shop’ filter.
What kinds of Giant Eagle Ship to Home products can I buy?
Giant Eagle offers a wide variety of Ship to Home items, such as household items (paper towels, diapers and canned goods, for example) and heavy, hard-to-carry items (dog food and cat litter). While we offer a wide selection of products, many of which aren’t available on our store shelves, we don’t ship perishable foods (like fresh produce, meat and dairy) at this time.
Can I buy items in bulk?
Absolutely! Giant Eagle Ship to Home is a great way to stock up and earn additional perks!
What’s the difference between Giant Eagle Ship to Home and Giant Eagle Curbside and Delivery?
Giant Eagle Ship to Home: A wide array of items are available from third party sellers that ship directly to your home.
Giant Eagle Curbside: Items are available from your local Giant Eagle for curbside pick-up as quickly as same day.
Giant Eagle Delivery: Items are available from your local Giant Eagle and can be delivered directly to your home as quickly as same day.
How will I know if I have Ship to Home items in my cart?
You will see combined Curbside and Ship to Home products in the same website and items will be identified as ‘Ship to Home’ and ‘Sold by {seller name}.’ Orders containing a combination of items sold by third-party sellers and/or Giant Eagle Curbside or Delivery will be split into separate orders and will show as a single checkout with two fulfillment options: ‘Curbside Details’ and ‘Shipping Details.’
Can I use any form of payment to purchase Giant Eagle Ship to Home items?
At this time, we can only accept credit or debit cards – no checks, gift cards or government benefits, including WIC and SNAP. You will see an estimated total in checkout.
What is a Giant Eagle Third Party Seller?
Giant Eagle has partnered with various sellers to provide thousands of products to you through shop.gianteagle.com. This means a wide selection of brands and items at your fingertips shipped right to your door.
How are Ship to Home items fulfilled on an order?
The third-party Seller will receive the order and ship the products directly to your home address. On average you should expect to receive your order within 3+ business days.
What are the shipping fees?
At the moment, there are no shipping fees!
Will I earn perks on Giant Eagle Ship to Home orders?
Yes, you now have access to a wider selection of products to earn perks!
Can I redeem perks on Giant Eagle Ship to Home orders?
Not at this moment, but we are working to get this option added as soon as possible.
Will I receive a shipping confirmation email?
An email confirmation will arrive after placing the order. Try checking junk or spam folders if you do not receive a confirmation in your inbox.
Will the shipment arrive in one package?
Orders containing items from multiple third-party sellers will be split into separate orders and may contain different tracking numbers. You can track each item by following the tracking links in your confirmation email.
What happens if I am not at home when my shipment arrives?
Orders will be left at the drop-off location the same way carriers normally deliver items.
Can I pick up my Ship to Home order at a local store?
We do not offer in-store pickup for Giant Eagle Ship to Home orders at this time, but we are working to get this option added as soon as possible.
Where is Giant Eagle Ship to Home available?
Shipping is currently available to Pennsylvania, West Virginia, Ohio, Maryland and Indiana.
Does Giant Eagle ship to P.O boxes or APO boxes?
Shipping is not available to PO/APO/FPO mailboxes at this time, but we are working to get this option added as soon as possible.
Why is there an authorization hold on my credit/debit card after an order is placed?
After placing an order, the bank or financial institution puts an authorization hold on the card to confirm the card is valid. The hold amount is for the estimated total you see on your order confirmation. Depending on your bank or financial institution, the hold should be released in 3 to 7 business days. For more information regarding this hold, please contact your bank or financial institution.
Can I modify or cancel an existing order?
Once a Ship to Home order has been placed, you can no longer modify it. You can, however, cancel the order by calling our Customer Service team at 1-800-553-2324 or 1-866-620-0216 (Indianapolis Customers), Monday-Friday, 8:00 a.m.- 8:00 p.m. EST.
Why was my item canceled?
If an item goes out of stock during the time our system is downloading your order, it will unfortunately be canceled from your purchase.
What is the Ship to Home return policy?
We want you to be 100% satisfied with your purchase, but we understand that returns are sometimes necessary. For your convenience, all Giant Eagle Ship to Home items have a free, 30-day return policy from the original date of order for new or defective products in their original packaging. Giant Eagle Ship to Home items are fulfilled and shipped by Third-Party Sellers and must be returned directly to the Seller and will not be accepted at Giant Eagle stores. Products returned used, damaged or missing components may be subject to partial or no refund. To initiate a return, review any eligible orders to be returned within your Giant Eagle account and select ‘Return an Item.’
When will I receive my refund for a returned item?
After placing your return request, you should receive an email from the third-party seller within one business day with next steps. The type of refund (i.e., store credit or credit to payment on file) is at the seller’s discretion and may vary depending on the item and reason for return. The seller will provide next steps, including a shipping label if the product will be sent back to the seller. Once the seller receives the returned item, you should be issued a refund within five to seven business days. If the item is returned used, damaged or missing parts, sellers may issue a partial refund or no refund at their discretion.
Can I return or exchange a Giant Eagle Ship to Home product at my local store?
Unfortunately, we can’t offer in-store returns or exchanges at this time.
Can I ship my order to multiple addresses?
To ship to multiple addresses, you’ll need to create a new order for each shipping address.
In case you have any additional questions or comments, please contact us via web or chat, or by calling our Customer Care team at 1-800-553-2324 or 1-866-620-0216 (Indianapolis Customers), Monday-Friday, 8:00 a.m.-8:00 p.m. EST.
We’re here to help you get the most from your shopping experience — every day. At Giant Eagle, we strive to offer the freshest foods, the best services and top-quality service every time you visit our store.
Contact Us
We have one goal: to make Giant Eagle® your favorite place to shop. Please let us know how we are doing. We want to hear everything. Concerns. Compliments. Ideas. Impressions. Call Customer Care at 1-800-553-2324 or 1-866-620-0216 (Indianapolis customers) Monday — Friday, —
Store Locator
Our Store Locator helps you find our locations nearest you, store hours, and other specialty services.
Policies
Check out our Privacy Policy, Replacement & Returns Policy and the Giant Eagle brand Quality Guarantee — all in one place.
Product Recalls
Get the latest recall information for food and other products.
Do you offer eReceipts?
Yes! It’s simple to select your receipt preferences. Visit your Account Settings and choose from our email options. Don’t have an account? Create an Account Today! today!
eCoupons
What are eCoupons?
With eCoupons, you'll save at the register on your favorite products. Simply clip the eCoupons and they load directly to your Giant Eagle Advantage Card® so you don’t need to cut out any paper coupons. eCoupons work as digital coupons, allowing you to save on purchases at checkout.
Where can I use eCoupons?
eCoupons are accepted at Giant Eagle, Market District®, GetGo®, Giant Eagle Express® and Curbside Express. When you purchase the qualifying products and when your purchase meets the redemption requirements of an eOffer, the savings are automatically applied to your order and are noted on your receipt for each qualifying item, or as a total amount saved.
Note: eCoupons are valid at locations that carry qualifying products. All eCoupons are not available at all locations. eCoupons are not available for out-of-stock or online special orders. eCoupons must be loaded to the Giant Eagle Advantage Card at time of purchase to redeem. Each eOffer is only able to be redeemed once and are not subject to doubling.
How do I clip and unclip eCoupons?
To clip an eCoupon, simply click on the “Clip” button below it. The eCoupon will save automatically to your Giant Eagle Advantage Card. To unclip an eCoupon, just open the “Clipped Coupons” tab, find the eCoupon you would like to remove and click “unclip” and it will automatically be removed from your Giant Eagle Advantage Card.
How do I know which eCoupons are current and which have expired?
All unclipped eCoupons include an expiration date.
How many eCoupons can I clip at once?
You can have up to 90 digital offers loaded to your Giant Eagle Advantage Card at any time. Expired, redeemed and unclipped eCoupons do not count toward this total.
I selected an eCoupon for this product, but I did not receive the discount. Why?
- Sometimes it may take two to three hours to be loaded onto your Giant Eagle Advantage Card.
- The eOffer may have expired.
- You may not have purchased the specific item for the eCoupon.
- Another person in your household may have previously redeemed the eCoupon.
How many times can I use my eCoupon?
Each eOffer can only be used once on one specific product.
Can eCoupons be doubled?
Unfortunately, they cannot be doubled. eCoupons are designed to be worth their face value at redemption time and are not doubled.
Giant Eagle eAdvantage™ Offer of the Week
What is the Giant Eagle eAdvantage Offer of the Week?
Each week, we feature a different item with an amazing discount (often FREE!) The offer will be loaded directly to your Advantage Card — all you have to do is pick up the item during your shopping trip, then scan your card at checkout to get the discount. It’s that easy!
How do I get the eAdvantage Offer of the Week?
When you create an account, you’ll automatically be enrolled to receive our Offer the Week, great savings loaded directly to your Advantage Card every Thursday! Just scan your card at the register to redeem the offer. Not sure if you’re signed up for eAdvantage? Check your Account Settings!
Which fabrics are recommended for dry cleaning?
Wool, silk and acetate fabrics are most appropriate for dry cleaning. Fine “designer” knit suits, and most sweaters are great candidates too.
Clothing trimmed in suede and leather or embellished with beading, pearls, rhinestones or sequins should be dry cleaned as well, though some items may not be suitable for dry cleaning and may only be spot cleaned.
Why must I sign a release for some items?
Due to delicate fabrics, special trims and difficult stains, some garments are more likely to be damaged during cleaning. We are required to discuss potential risks, such as shrinkage or changes to fabric color or texture, with you prior to cleaning. Our release form is an acknowledgement that you understand these risks and are willing to accept them.
Manufacturer care labels provided on garments only cover the base fabric not the trim (beads, sequins, lace, embroidery, etc.) that may be added to the garment.
Note that care labels on leather and household items do not protect the consumer.
I found a stain on my favorite skirt after it was dry cleaned. What should I do?
Please bring your item back to us and ask for spot treatment and repeat cleaning. Let us know what was originally spilled on the garment, if possible. Please understand that once a stain has been "set" with heat, we cannot guarantee complete removal and you may be asked to sign a customer-consent form.
Remember to call attention to all stains and spills, even if they can’t be seen, when you drop off your clothing to prevent discoloration.
Can you guarantee stain removal?
We will do our best to remove stains, but our success at stain removal will depend on the nature and age of stain, the fabric type, past attempts at stain removal, and the colorfastness of the fabric dye.
Stains become more difficult to remove over time, so have your garments cleaned as soon as possible. Many natural fabric dyes dilute with water-based stain removers, making stain removal impossible. Stains that have previously been exposed to heat will “set” and cannot be removed. Unfortunately, not every stain is treatable.
Do I need anything to participate in fuelperks+?
All you need is an Advantage Card! Scan your Advantage Card each time you shop at any Giant Eagle, Market District, or GetGo locations to track when you earn and redeem perks.
How do I get an Advantage Card?
You can visit the Customer Service Desk at your neighborhood Giant Eagle or Market District to get an Advantage Card or ask a Team Member at our GetGo locations. The newest version of our Advantage Cards are ready to earn perks right away, but you must visit fuelperksplus.com and enroll the card under your name to start redeeming perks. If you don’t have access to a computer, visit the Customer Service Desk at your local Giant Eagle or Market District and they will help you enroll your Advantage Card.
What is my amount towards next reward? Is it different from the redeemable perks I have earned?
Any perks you earn are counted as your amount towards next reward. When your amount towards next reward hits 50 perks, those perks become redeemable perks, good for 2% off groceries or $0.10 cents off per gallon of gas.
So if you earn 65 perks, 50 of those perks turn into redeemable perks you can use to get 2% off groceries or $0.10 cents off per gallon of gas. The other 15 perks are your amount towards next reward. You can view your amount towards next reward and redeemable perks on your receipts, in the Giant Eagle app or by logging into your account on gianteagle.com.
I lost some extra perks when I redeemed. What happened?
When you redeem perks, any perks in your amount towards next reward are reset to zero. Any redeemable perks you have left will remain.
Example: If you have 711 perks and you redeem 500 perks to take 20% off your grocery order, you will have 200 redeemable perks left over and 11 perks in your amount towards next reward will be reset to zero.
I heard I have to earn 50 redeemable perks each month to keep my amount towards next reward. What does that mean?
Every time you reach 50 perks, the perks in your amount towards next reward become redeemable perks. You need to do that once per month or your amount towards next reward will be reset to zero at the end of the month. If you have perks left in your amount towards next from last month, those perks will count towards your 50 perks for the current month. Let’s look at some examples below.
Example 1: If you have 15 perks in your amount toward next reward at the end of February, and you earn 40 perks in the month of March, your amount towards next reward will not be reset at the end of March. The 15 perks and 40 perks converted into 50 redeemable perks and 5 perks are in the amount towards next reward.
Example 2: If you earn 57 perks in March, 50 perks become redeemable perks and 7 are in the amount toward next reward. If no more perks are earned in April, we will reset the 7 perks in the “amount toward next reward” to zero because 50 perks were not reached in the month of April. You would keep the 50 redeemable perks until they are either redeemed or expire.
Example 3: If you earn 106 perks on March 5, 100 perks convert to redeemable perks and 6 are in the “amount toward next reward.” If you redeem 100 perks on March 15, the 6 perks in the “amount towards next reward is reset to zero at redemption.
If you shop again on March 25 and earn 38 perks those will be in your “amount towards next reward.” Those 38 perks in your “amount towards next reward” will not be reset to zero at the end of the month because you already earned at least 50 redeemable perks that month.
Can you tell me if I haven’t earned enough perks to keep my “amount towards next”?
Customers who have signed up for Giant Eagle emails will receive an email one week before the end of the month if they have not crossed the 50-perk threshold. This email will let customers know how many perks they must earn to reach 50 perks and maintain their “amount towards next reward”. You can sign up for Giant Eagle emails here. You’ll also get special offers and discounts via email!
How long do I have to use my perks?
Perks expire on rolling Tuesday cycles, two months after the month in which they are earned. Customers are randomly assigned to the first, second, third or fourth Tuesday of the month and perks will always expire on that Tuesday, no less than two months after the month in which the perks were earned.
You can find your assigned Tuesday and perks expiration information on the Giant Eagle app or by logging into https://shop.gianteagle.com/account/rewards. If you have perks due to expire, you will be notified on your receipt.
What’s the best way to keep track of my perks?
Download the Giant Eagle app to track your perks from anywhere! You can also find perks information on your receipts and by logging into the Giant Eagle website.
What if I have more questions?
You can visit https://shop.gianteagle.com/account/rewards for additional program information or contact our Customer Care Team Monday — Friday, 9 a.m. to 9 p.m., at 1-800-553-2324.
Can I pay at the pump?
Yes! All of our stations offer “Pay at the Pump” for your added convenience.
Why does GetGo “hold” my funds if I use a debit or credit card at the pump?
When gasoline is purchased with a PIN debit card, GetGo requests a “pre-authorization” before beginning the fueling process. This “pre-authorization” assures that GetGo will be paid for the fuel dispensed. The amount “pre-authorized” is the lower of the dollar limit set by the card issuer or up to $129. After fuel is dispensed, GetGo IMMEDIATELY sends a “completion transaction” notice to the card issuer. It is the responsibility of the debit card issuer to reverse the amount that was “pre-authorized” and deduct the actual amount for the fuel purchased as shown on the receipt.
Where do I find more information on how to redeem fuelperks?
Our fuelperks program is available in select markets. Learn more on our Giant Eagle website.
What types of fuel are available at GetGo?
We offer the highest quality fuels available including every grade of gasoline. In select markets, we even offer diesel and kerosene! Check the Store Locator for details.
What is GetGo’s fuel guarantee?
Every year, more than 2,500,000 customers get going and keep going with GetGo gasoline! Why? Because we offer the highest quality fuel available. Our quality gasoline meets or exceeds all Federal, DEP, EPA and auto manufacturer requirements. We monitor our state-of-the-art equipment, storage tanks and systems 24 hours a day, 7 days a week so that you'll get the highest quality gasoline, diesel and kerosene every time you fill up. If your car develops a problem that was caused by our gasoline, we’ll pay for the repair.*
*Problem must be verified by an ASE A8 certified technician to receive full payment for repair.
Where does the gas I buy at GetGo come from?
We provide high quality gasoline that meets or exceeds all federal, DEP, EPA and auto manufacturer requirements. Our fuel is collected from the same terminals that other national brands use, making our product very similar to what the major gas companies offer at the pump. Although it is almost impossible to distinguish a crude oil’s country of origin, our suppliers are domestic and based in Pennsylvania. Every grade of our gasoline comes from domestic refiners.
Is gas cheaper at GetGo than at the competition?
Our goal is to deliver low prices on all grades of our fuel!
Stay safe when filling up! Learn more about how to safely fuel your vehicle on our Fuel Safety page.
Fleet Cards
I have an Advantage Card now. How is the fleet card different from that?
The Advantage Card is a consumer loyalty program where individuals can earn and redeem rewards. The GetGo Universal Fleet Program is a business program that allows companies to consolidate and manage their fuel purchases while also earning rebates on their purchases.
What are the main benefits of the GetFleet™ program?
Both programs offer your company the potential to earn up to 7¢ per gallon in rebates, depending on how much you fuel every month at GetGo. The cards also allow you to control and track what your drivers are purchasing. Since all data is captured electronically, there is no need to keep receipts. And the programs offer rich monthly reporting so you can better understand and monitor your fuel spend.
More questions? Learn more about GetGo Fleet cards.
Where can I find information about Giant Eagle® Gift Cards?
For complete details on gift cards, visit our Gift Card page.
Do I earn rewards on all gift card purchases?
We offer gift cards from over 150 major retailers. As part of our rewards programs, you’ll earn on every $50 in gift card purchases.
Please note that Giant Eagle®, Market District®, table by Market District®, WetGo®, Visa® prepaid re-loadable cards and Visa NetSpend® Reload Packs are excluded from our rewards programs. With these cards, fuelperks! are earned when the cards are redeemed at participating locations.
Can I use gift cards immediately after purchasing?
Most gift cards are ready for use immediately after purchase but in some instances cards may take up to 24 hours to activate.
What should I do if my card isn’t activated?
Please contact our Customer Care department at 1-800-553-2324 or 1-866-620-0216 (Indianapolis customers) Monday — Friday, — One of our agents will help investigate the issue with your card.
Can I return or exchange a gift card once I’ve purchased it?
No. Once a gift card is activated at the register, we are unable to deactivate the card. Therefore, all gift card sales are final and cannot be refunded or exchanged.
Who do I contact with questions or suggestions on gift cards?
Please contact our Customer Care department at 1-800-553-2324 or 1-866-620-0216 (Indianapolis customers) Monday — Friday, — Not open on Saturday or Sunday.
What delivery options are available?
For everyday customers, we offer free standard shipping with USPS®, which may take up to 7 business days, or you can choose UPS Next Day Air® for $15.00. A signature is required for UPS delivery.
Orders received after on Friday through Sunday will be processed on the next business day, including orders where UPS Next Day Air delivery is selected.
If you need your gift cards right away, try eGift cards!
For bulk customers, orders are processed and shipped via UPS (at no cost). UPS Next Day Air Saver orders will be delivered in 1 business day if orders are received by EST Monday — Friday. Orders placed on Saturday or Sunday will be processed and shipped the following business day
UPS is unable to deliver to P.O. Boxes or outside of the continental United States.
What can I do with the Giant Eagle and Market District apps?
Our apps are designed to save you time and money at home and on the go. See what’s on sale in our weekly ad on your mobile phone or computer. Simply choose your local store and browse sale items from our weekly ad.
You can also view and add eCoupons (digital coupons) to your Giant Eagle Advantage Card® and use the Perks tab to track your fuelperks and when they are due to expire.
You can also use the Giant Eagle app to estimate future savings with the Perks Calculator, scan the digital version of your Giant Eagle Advantage Card, shop our Gift Card Gallery and more.
What can I do with the GetGo Café + Market app?
When you download the GetGo Café + Market app, you’ll get all kinds of good stuff, right at your fingertips — like our exclusive mobile coupons, good for helping you save on delicious made-to-order food and drinks from our cafe, tasty snacks from our market and more!
Get app-only deals, access fuel prices and find your nearest GetGo location with our store locator. You can easily create and manage your GetGo account and access it whether you’re at home or on the go!
How can I download the Giant Eagle, Market District and GetGo Café + Market apps for iPhone and Android?
Our apps can be downloaded for FREE directly from the iPhone App Store for iPhone or from Google Play for Android.
More questions?
If you have any other questions about our mobile apps, please visit our Mobile Apps page.
ANDRIOD
Which operating systems does your app support?
The Giant Eagle app only supports Android 5.0 Lollipop and above. You can use any Android device as long as Lollipop, or a more recent version, is installed.
Why aren’t earlier versions supported?
We do this to help you keep your device safe and secure. Support for versions prior to Android 5.0 is no longer offered by Google, therefore important security updates and bug fixes are not available.
How can I use the Giant Eagle app if my operating system is no longer supported?
Simply update your device to the most recent version of Android to enjoy savings and convenience with the Giant Eagle app.
iOS
Which operating systems does your app support?
The Giant Eagle app only supports iOS 10 and above. You can use any iOS-compatible device, but you must have this version of the operating system or a more recent version.
Why aren’t earlier versions supported?
We do to this help you keep your device safe and secure. Support for iOS 9 and earlier is no longer offered by Apple, therefore important security updates and bug fixes are not available for these versions.
How can I use the Giant Eagle app if my operating system is no longer supported?
Simply update your device to the most recent version of iOS to enjoy savings and convenience with the Giant Eagle app.
Have questions about no contract phones and prepaid wireless cards? We’re here to help!
How do I buy a phone?
- Purchase the no-contract phone of your choice at the Giant Eagle Wireless Center. The activation instructions are included in the packaging of your new phone. Choose a new number or keep your old number at activation.
- Purchase a prepaid wireless card from the same carrier as your no-contract phone. Depending on your usage, you can select either pay-as-you-go or an unlimited plan.
- Load the prepaid wireless card to your new phone using the instructions on the back of the card.
Who is eligible for a phone?
Anyone! Giant Eagle offers a variety of no‐contract phones and prepaid wireless cards to meet your needs.
What is the return policy?
No-contract phones and prepaid wireless cards are non-refundable.
Do I earn fuelperks! on both phones and cards?
Yes, your purchase of a no‐contract phone and prepaid wireless card count toward your regular fuelperks! earnings.
Learn more about no-contract phone and prepaid wireless cards on our No-Contract Phone Learning Center.
I can't find exactly what I am looking for, How can I order a custom product?
If you don't see exactly what you want on your store's menu, you can contact the store by phone. You can locate your store’s phone number at our Store Locator. You can also include special instructions with your order. Your store may contact you with questions regarding your order.
How do I modify, change, or cancel my order after it has been placed?
You can call the store directly to make changes to your order. Your store's phone number can be located at our Store Locator. Some modifications may adjust the final price of your order. Any additional charges will be due at time of pick up.
What if I need to change my pick-up date or time?
To change your pick-up date/time, please visit or call the store directly. Your store's phone number can be located at our Store Locator.
How do I know if my order was placed correctly?
Once your order is placed, you will immediately receive a confirmation email. Be sure to check your junk email folder and add noreply@olo.com to your address book. If you do not receive an order confirmation, please contact your store directly. Your store's phone number can be located at our Store Locator.
What forms of payment are acceptable?
Payment is taken at time of pick up and can be made via most credit cards, cash, or personal check. Online payment is not offered at this time.
When will my Giant Eagle cake be ready for pick up?
Giant Eagle requires that you place online orders 24 to 48 hours in advance. Please note your local store pick-up times when you order. If you need your cake sooner, please call your store directly. We also have an exciting variety of cakes to choose from in-store. We look forward to making your celebration fun and special!
Can I add an image to my cake?
Yes, there are two ways you can do this. You can contact the store directly to place your order. You may place your order online and make a note in the "comments" section at the bottom of the screen about adding an image to your cake. Once the order is received, a bakery team member will contact you with instructions.
It's my child's first birthday, are smash cakes available?
Yes, please add a note in the "comments" section that it is your child's 1st birthday and you would like a smash cake. Once the order is received, a bakery team member will contact you about the details.
How are organic crops grown?
Organic fruits and vegetables are grown without potentially harmful toxic chemical pesticides, herbicides, fumigants or synthetic fertilizers. The produce is never genetically engineered or modified, and it is never irradiated. Organic growing practices protect the ecosystem, the health of those who work the land and the long-term well-being of customers who eat the crops. This type of farming conserves natural resources by recycling natural materials.
What is the difference between “organic” and “transitional”?
Any certified organic plant product must come from fields that have remained free of chemical fertilizers and pesticides for at least three years and must follow regulations outlined above. Foods grown on lands not yet meeting organic standards may receive a “transitional” label if they follow the strict requirements for conversion.
What organic options are available at Giant Eagle?
You can find a wide variety of organic fruits and vegetables from local farmers in the produce aisle at your local Giant Eagle, Market District or Market District Express. Our commitment to high-quality, regional food is reinforced by the introduction of our own brand of natural and organic produce — Giant Eagle Nature's Basket® — fresh from the farm to your table.
What kind of pharmacy savings do you offer?
Giant Eagle Pharmacy provides low pricing on generic medications. A 30-day supply of a covered generic is just $4 and a 90-day supply just $10! Please note that pricing varies by market and some programs are not available in all markets.
How do I get these savings?
There is no formal enrollment. All you need is your Giant Eagle Advantage Card!
What if I don’t have a Giant Eagle Advantage Card?
To participate in Pharmacy Rewards, you must have an Advantage Card. If you don’t have one, stop by the Customer Service desk at your neighborhood store to apply. You’ll receive a card on the spot!
What generic medications are included? Will this list change?
Our program includes many generic medications, but our list of covered drugs is subject to change*. For the most up-to-date list of medications, check our Generic drug program list.
* We reserve the right to change pricing and products on the list at any time.
Sometimes my copay is $4, other times it’s $10. Why the difference?
Your cost reflects the copay for the most commonly prescribed dosages — 30 and 90 days. A 30-day supply of eligible medications is $4; a 90-day supply is $10. And, if your copay on an eligible medication is less than $4, you’ll pay the lowest amount.
Prices for less than a 90-day supply are prorated based on the 30-day price while prices for more than a 90-day supply are prorated based on the 90-day price. For example, the copay for a 30-day supply of Digoxin® is $4; for a 60-day supply, your copay would be $8.
I picked up my prescription but did not have a Giant Eagle Advantage Card. Can I get the $4 price?
Once you’ve purchased your prescription, you cannot receive the $4 or $10 prescription price, even if you sign up for a Giant Eagle Advantage Card right after you pay. However, once you sign up for a Giant Eagle Advantage Card, you’ll be eligible for $4 or $10 Pharmacy Rewards pricing with your next refill.
I just signed up for a Giant Eagle Advantage Card. Can I get the $4 pricing on a prescription that I haven’t purchased?
Yes. If your prescription has not been purchased and you use your Giant Eagle Advantage Card, you’ll be charged the $4 or $10 prescription copay.
I picked up this prescription last month and it was more expensive. Why?
We continue to work with our suppliers to bring low pricing on as many generic medications as possible. Your lower prescription price is a result of these efforts.
Rx Rewards
What are Rx Rewards?
Rx Rewards is a program that allows you to turn all your prescriptions into big savings. Every time you fill 10 prescriptions you’ll get 5% off your next grocery shopping trip!
Plus, get 5% off our Own Brand Health & Wellness products EVERY DAY after you fill 10 prescriptions! You’ll save on Top Care®, Giant Eagle, and Nature's Basket health and wellness products.
Are specialty Prescriptions eligible to earn Rx rewards?
Specialty Prescriptions earn rewards twice as fast! View our Specialty Drug List.
Are Medicare and Medicaid prescriptions eligible to earn rewards?
No, this program excludes Medicare & Medicaid prescriptions.
More questions?
Review the Rx Rewards page.
Where can I find Giant Eagle, Market District, GetGo, and Curbside Express locations?
We operate 175 corporate and 54 independently-owned and operated supermarkets in addition to 178 fuel and convenience stores throughout western Pennsylvania, Ohio, north central West Virginia, Maryland and Indiana.
Use our store locators below to find a store near you: