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Our COVID-19 Response

Announcements Store Info Product Availability Pickup & Delivery Health & Safety FAQ Community Hub
Moving Forward Together
Our Commitment
Prioritizing Essential Needs

We’re striving to make sure everyone in our community has access to the items they need.

Ensuring Health and Safety

We're putting the most rigorous sanitation practices into action to keep our communities safe.

Partnering with our Communities

We’re reaching out to our communities and offering our support in every way we can.

A Message from our President and CEO

Join Our Team

We’re hiring Team Members for ALL Giant Eagle & Market District locations. Help us support our communities during this important time.

Apply Now
Supporting Safe Communities

As the prevalence of COVID-19 grows, Giant Eagle is committed to keeping our stores safe for those who work and shop with us.

View Latest Sanitization Efforts

Announcements

6/10 Update

EBT Available at Various Curbside Locations:

Guests who receive SNAP benefits and wish to order online can now pay via EBT from their vehicles when picking up from the following locations. To place an order, visit the Giant Eagle grocery app or our new grocery ordering website.


Cleveland

Howe Avenue Giant Eagle

City View Giant Eagle


Columbus

McCutcheon & Stelzer Giant Eagle


Erie

Yorktown Centre Giant Eagle

Pittsburgh

Shadyside Market District

Southside Giant Eagle

Waterworks Market District

Waterfront Giant Eagle

New Kensington Giant Eagle

Monroeville Giant Eagle

McIntyre Square Giant Eagle

Parkway Center Giant Eagle

Brentwood Giant Eagle

Hermitage Giant Eagle

Previous Announcements

Our in-store dry cleaning services will reopen by 6/9/20. In the interest of guest and Team Member safety, garments or linens used in the care or handling of individuals with COVID-19 will not be accepted. Thank you for understanding.

Please also be aware that pick-up and drop-off hours may vary by location. Call your local store to confirm when they’re open.

Learn More

In order to meet the increasing demand for online grocery orders, select Giant Eagle locations will temporarily close to the public and transition to dedicated Curbside Pickup Centers. Visit a Curbside Pickup Center at the following locations:

  • Howe Avenue Curbside Pickup Center at 230 Howe Ave, Cuyahoga Falls, OH 44221
  • Garfield Heights Curbside Pickup Center at 5744 Transportation Blvd, Garfield Heights, OH 44125
  • Parkway Center Curbside Pickup Center at 1165 McKinney Ln, Pittsburgh, PA 15220

The below locations are still open to the public with more curbside timeslots than ever before:

  • Sawmill Giant Eagle at 747 Sawmill Rd, Columbus, OH 43220
  • New Kensington Giant Eagle at 200 Tarentum Bridge Rd, New Kensington, PA 15068
Learn More

You can now find fried chicken, meals for one and meal kits in our prepared food section. Shop them in-store on or on curbside today.

In addition to floor markers and signage inside our supermarkets, we will be posting ground markers and signage outside our stores to remind guests about the importance of social distancing while some wait in line to enter the store.

To ensure availability of popular items including ground beef and on-sale meat items for all guests, we are temporarily limiting the purchase amount of these items to two of each per transaction.

To better serve the needs of our pharmacy patients and guests, the pharmacy will open at 6:00 a.m. on Wednesdays for our patients who are age 60 and older, differently abled or immune-compromised. Until further notice, the new pharmacy hours are:

  • Monday, Tuesday, Thursday & Friday    8:00 a.m. – 8:00 p.m.
  • Wednesday    6:00 a.m. – 8:00 p.m.
  • Saturday & Sunday    9:00 a.m. – 5:00 p.m.

In our efforts to maintain the highest levels of sanitization throughout our facilities, we have created new and improved safety measures:

  • Occupancy Limits: Giant Eagle is limiting the number of customers in a store at one time to ensure proper social distancing measures are taken. The new maximum occupancy will be posted near all supermarket and GetGo entrances.
  • One-Way Grocery Aisles: One-way directional signage will be added on the floor in each aisle of our supermarkets to indicate the flow of traffic and help guests maintain social distance.
  • Personal Protective Equipment: To ensure the safety of our entire community, Giant Eagle has provided Personal Protective Equipment – masks and gloves – to all Team Members.

Giant Eagle, Market District & GetGo Stores will be closed Sunday, April 12 to allow our valued Team Members to celebrate the holiday with their families and enjoy a well-deserved day of rest.

Starting today, we’re offering health care workers and first responders a dedicated hour of shopping every Thursday and Friday, before stores open to the public. These individuals are selflessly working on the front lines to protect our communities. We’re proud to express our gratitude for their daily sacrifice.

Additionally, GetGo is offering a free cup of coffee or fountain beverage to health care workers and first responders.

Learn More

Giant Eagle’s top priority is the health and safety of our communities. Effective Sunday, March 29, all Giant Eagle and Market District stores will close at 9 p.m. each evening to allow our Team Members more time to restock and sanitize.

Additionally, as we continue vigilant store sanitization efforts, we recognize that the prevalence of COVID-19 is growing in our communities. Like other essential businesses, Giant Eagle has received confirmation of the first positive COVID-19 tests among our Team Members, and it is likely that in the coming weeks we’ll learn of additional confirmed cases related to Team Members and guests.

To learn more about our sanitation procedures and what we’re doing to protect our community’s health, visit our store cleansing page.

To ensure the health and safety of our guests and Team Members, we are temporarily suspending our refund and return policies. As we work to keep our stores well stocked, we are also temporarily suspending the issuing of rainchecks. All sales are final, so please make your purchases carefully. We apologize for any inconvenience this may cause and appreciate your understanding.

We’re continuing to take every precaution to ensure the highest levels of sanitization throughout ourstores. To promote a safer and healthier checkout experience for our guests and Team Members, we’re working around the clock to make the following updates to all Giant Eagle, Market District, and GetGo locations:

  • Installing plexiglass dividers at checkout, Pharmacy, and Customer Service counters.
  • Installing floor indicators and signage at checkout lanes to show appropriate social distance between guests.
  • Asking guests to refrain from bringing reusable bags into stores.
Additionally, all guest purchases will be bagged in either single-use plastic bags or paper bags, both of which will be available at no charge. Thank you for your help in keeping our stores safe and providing peace of mind for fellow guests and Team Members.

To help protect higher-risk members of our community, our supermarkets will open one hour early for those who are age 60 and older, differently-abled or immune-compromised. Beginning Monday, March 23, we will open our doors at 6 a.m., Monday through Wednesday, to provide a comfortable shopping opportunity for these vulnerable guests. While store Team Members will not be checking IDs for age confirmation, we ask that other guests respect this dedicated hour. Team Members will be available to help those who need special accommodations. After the first hour, our supermarkets will be open for all guests between 7 a.m. and 10 p.m.

Additionally, we’d like to make you aware that GetGo has reduced hours at select locations. Some stores in key locations for the community and first responders will remain open 24/7. Check the GetGo store locator for updated hours: GetGo Store Locator.

To serve as many guests as possible, we are temporarily limiting purchase amounts for certain high demand products. Additionally, we are implementing several sanitation measures to our Curbside Pickup & Delivery service. See below for complete details. We appreciate your cooperation as we strive to serve the full community!

Store Info

Last updated 4/3/2020

Our goal is to offer you the comfort of the healthiest and safest environment, and to keep the products you need accessible. To ensure that you can rely on us every day, we’ve temporarily adjusted operating hours. As COVID-19 continues to impact our communities, we are taking steps to perform enhanced deep cleanings at some stores out of an abundance of caution.

Learn More
Giant Eagle and Market District
Open 7 a.m. – 9 p.m., Daily
View Pickup and Delivery Updates

Senior Shopping Hours

6 a.m. — 7 a.m., Monday – Wednesday

To help protect higher-risk members of our community, Giant Eagle and Market District supermarkets are offering seniors and other at-risk groups an extra hour of shopping. Hours may vary at select independent stores.

Read more about senior hours

Health Care Worker & First Responder Shopping Hours

6 a.m. – 7 a.m. Thursdays & Fridays
Pharmacy
Open Regular Hours of Operation
GetGo Hours

Reduced hours at select locations. Some stores in key locations for the community and first responders will remain open 24/7.

Find your GetGo to see updated hours

Product Availability

Last updated 3/20/2020

Our Team Members are focused on making the items we all need available to the entire community. So that our families, friends and neighbors can all stay safe and healthy, some items may have purchase limits and some in-store departments may be operating with limited availability.

In order to ensure our guests are able to get the items they need, all locations will be limiting purchases of the following items:

1 item per guest:

  • Antibacterial Wipes
  • Toilet Paper
  • Hand Sanitizer

We’re making every effort to bring you fresh food and essential services while maintaining the safest possible environment.

Open

Prepared Foods

Hen House for rotisserie chicken, 8-pc. chicken and pot pies

Grab & Go

Gourmet Prepared Foods

Seafood (closed in select stores)

Prepackaged Meat

Deli

Deli in a Hurry

Sushi

Starbucks

Limited Availability

Floral

Closed

Full-service meat departments

Bulk Food

Café seating in Prepared Foods area

Café seating in Starbucks

Hot Bar, Hot Case, Salad Bar & Hot Soup

Olive bar

Self-serve donuts

Huntington Bank

Self-serve coffee

Pickup & Delivery

A grocery basket. Groceries in the trunk of an SUV. Grocery bags being delivered at a door step.
Last updated 3/20/2020
Curbside Pickup & Delivery Hours
Open 8am – 8pm daily, varies by location

We’ve also implemented additional safety and sanitation measures to keep you and our Team Members safe. This includes:

Providing no-contact pickup and delivery options

For pick-up orders, Team Members will load your car while you remain in your vehicle. For delivery orders, drivers will drop your order off on your doorstep after confirming you are home to receive it.

Requiring online payment

This will help us minimize guest and Team Member direct contact. If you have coupons, your order will be credited accordingly.

Scheduling Your Order

Our Team Members are working hard to fulfill the high volume of orders and new timeslots are added daily. If there's currently no pickup or delivery availability at your store, please check back later or check a nearby location. We appreciate your patience.

You can also place your order up to 4 days in advance through Curbside Express or the Giant Eagle Grocery App.

Learn more about Curbside Pickup & Delivery here
Shop Online
App Store

Download the Giant Eagle Grocery App

App Store Google Play Store

Health & Safety

Last updated 3/27/2020

Giant Eagle has long been known for stepping up and leading the way in times like this. Throughout our company history, Giant Eagle has held a strong reputation for safety, and has taken pride in doing so. We employ a wide range of processes and procedures in all of our facilities to ensure the food we offer every day to our guests is safe and available. During this time, we are ramping up our efforts to go above and beyond these standards.

Each Team Member is cleaning their specific work areas multiple times a day. We’ve also enlisted other Team Members whose sole job responsibility is to rigorously sanitize a wide variety of surfaces, door handles, payment touch pads, and other high-touch areas throughout the store.

When a store is impacted by COVID-19, we will temporarily close the location to thoroughly sanitize all potentially affected work areas in accordance with guidance from relevant authorities, including the Centers for Disease Control (CDC) and County Health Departments.

As we remain committed to safeguarding the health and well-being of our Team Members and guests, beginning Monday, March 23, we are temporarily suspending the use of reusable bags in our stores. Additionally, we are temporarily suspending our reusable bag bonus perks program. Plastic and paper bags will be provided at checkout at no cost.

Working very closely with our supply partners to keep our shelves stocked with the items you need most, including fresh foods, cleaning supplies, and medications.

Ensuring that options are available for those not feeling well or looking for alternatives to coming into a store. We offer Giant Eagle Curbside Pickup & Delivery for grocery needs, drive-thru pharmacies for medication needs, and GetGo online ordering for quick in-and-out service.

Managing our available inventory at each store by asking our guests to be mindful of how much of each item they purchase so that we can make these essential items accessible to all our friends and neighbors.

As we remain committed to safeguarding the health and well-being of our Team Members and guests, beginning Monday, March 23, we are temporarily suspending the use of reusable bags in our stores. Additionally, we are temporarily suspending our reusable bag bonus perks program. Plastic and paper bags will be provided at checkout at no cost.

Installing plexiglass dividers at checkout, Pharmacy counters, and Customer Service counters, and installing floor indicators and signs near checkout lanes to indicate recommended social distance.

To ensure the health and safety of our guests and Team Members, we are temporarily suspending our refund and return policies. As we work to keep our stores well stocked, we are also temporarily suspending the issuing of rainchecks. All sales are final, so please make your purchases carefully. We apologize for any inconvenience this may cause and appreciate your understanding.

GetGo is committed to maintaining the highest health and sanitation standards. Precautions have been put in place to create a safe and comfortable experience for everyone and details can be found here.

Frequently Asked Questions

Last updated 3/20/2020

To keep you and your loved ones fully informed, we’ve answered some common questions. If you have additional concerns, please don’t hesitate to ask.

We understand that social distancing is especially important for elderly individuals during these uncertain times. We’re now offering seniors an extra hour to shop to ensure they have access to newly stocked, high-demand items. Starting on Monday, March 23, our supermarkets will open from 6 a.m. to 7 a.m., Monday through Wednesday, for senior customers, age 60 and up. Our Curbside pickup and delivery services are also available for those who would prefer us to bring groceries to them.

We’re working very closely with our supply partners to keep our shelves stocked with the items you need most, including fresh foods, cleaning supplies, and medications. We’re stocking available product overnight and as shipments arrive throughout the day. We’re managing our available inventory at each store by asking our guests to be mindful of how much of each item they purchase so that we can make these essential items accessible to all our neighbors.

As guests rely on us at this important time, our Team Members are focused on providing the items in greatest need. For this reason, we will continue to limit purchases of high-demand products. We’re stocking available product overnight and as shipments arrive throughout the day. We thank you for understanding.

We are stressing to all Team Members and guests the importance of taking preventative measures outlined by the CDC, particularly the need for anyone not feeling well to avoid visiting our locations. We have implemented more frequent cleaning of our restrooms, checkout lanes, and payment touch pads. These measures are continually being reinforced with our Team Members.

While different factors determine the specifics of healthcare options, we are happy to offer flexible scheduling opportunities and paid sick leave. The wellbeing of our Team Members is a top priority for us so we’re reinforcing the importance of staying home when ill and following all CDC guidance so we can keep our stores clean and our guests and families healthy!

In an effort to create a safe and clean environment for our guests and Team Members, we have decided to temporarily stop accepting returned items. Once items leave the store we cannot know where those items have been and who has handled them. This also allows us to reduce non-essential contact between guests and Team Members.

We have seen unprecedented demand in our stores and we are doing our best to make sure everyone in the community has access to the essentials. We are partnering with our suppliers to keep our shelves stocked. Even so, we are experiencing low levels of certain products so we are temporarily suspending rainchecks. We appreciate your understanding.

We will resume our regular policies as soon as it is safe to do so.

Our weekly circular will not be delivered to homes for one week (4/2), but it will be available in-store. Starting Thursday, 4/9 we will have a modified weekly circular because of product availability due to extreme demand. Please rest assured that you will still find sales and specials in our stores and when shopping for Curbside pickup or delivery.

We are working around the clock to get the essential items our guests need on our shelves, and to maintain the same level of value that guests expect. There will be signs in the store that show sale prices. If you are shopping Curbside, go to “shop by department” in the header and view the “specials” section to find sale items.

Visit gianteagle.com/savings to view all specials.

When shopping, guests should wear a face mask or cloth face covering that covers the nose and mouth, which public health authorities agree is an effective tool to reduce the transmission of the coronavirus. If you feel you are unable to wear a face mask or cloth face covering, a full-face shield that extends to the chin may be worn instead.

We’re doing our best to support all members of our Giant Eagle family by sharing acts of kindness, partnering with local food banks and discovering new ways to help during this time of uncertainty.

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